Refund Policy

We want you to feel completely confident buying from us. Here’s exactly how cancellations and refunds work.

Planning packages, add-ons and calls

• 14 days to change your mind. You can cancel within 14 days of buying for a full refund — as long as we haven’t started working for you.
• If we’ve already started. If you asked us to begin within those 14 days and then cancel, we’ll refund what you paid minus a fair amount for the work already done.
• After the work is complete (for example, after a consultation call has taken place or a package has been delivered), the service can’t be refunded.

Digital guides (PDF downloads)

Because our guides are delivered instantly, at checkout you agree that delivery starts straight away and that you lose your right to cancel once the download link is available. That means guides can’t usually be refunded.

If a file doesn’t download or open, or isn’t what was described, email us and we’ll fix it or refund you in full.

How to cancel or ask for a refund

Email info@aisleadvisors.com with your name and what you bought. You don’t have to give a reason. Approved refunds go back to the card you paid with within 14 days.

Third-party bookings

Deposits and payments you make to venues and suppliers are covered by their own terms, not this policy. We’ll always point out the cancellation terms in any contract we help you review before you sign.

Your legal rights

This policy doesn’t affect your statutory rights as a consumer.